In 2025, the issue of receiving subsidies for housing and communal services remains relevant for millions of Ukrainians. Considering the economic situation, rising tariffs, and income instability, the government continues to support citizens through targeted assistance. However, the rules for granting subsidies have changed, and it is important to know who exactly can claim this aid. As noted by the Baltimore Chronicle editorial, in 2025 several updates have been introduced that either simplify or complicate the application process depending on the circumstances.
This article will examine who is eligible for subsidies in 2025, how to correctly apply, what documents are required, and what procedural changes have taken place.
Who Is Eligible for a Subsidy in 2025
A subsidy is a targeted non-repayable government aid to cover housing and communal service payments. In 2025, the right to receive a subsidy belongs to individuals who:
– reside in housing based on ownership, lease, or court decision
– have a total income that does not allow them to fully pay for services
– do not own luxury assets (e.g., two or more cars less than 15 years old)
– have not made purchases exceeding 100,000 UAH within the past year
– do not have debts on utility payments for more than 3 months
Features for Certain Categories
Preferential conditions are provided for such groups:
– pensioners, disabled persons, low-income families
– internally displaced persons (IDPs) renting housing
– single mothers or fathers raising children without a partner
– families of military personnel
In 2025, it is also allowed to apply for subsidies for families where a member works abroad but has no official income in Ukraine — provided income certificates are submitted.
What Are the Changes in the Subsidy System in 2025
Since 2025, several significant changes have been introduced in the subsidy granting system:
- Digitization of the process – all applications are accepted online via the “Diia” portal or the Pension Fund website.
- Updated calculation formula – the percentage of the mandatory share of utility expenses has been reduced.
- Unified registry of subsidy recipients – data are automatically checked, reducing fraud cases.
- Stricter control over purchases – large expenses are monitored through tax databases.
- Subsidy assignment period – subsidies are now assigned from the start of the heating season or from the month of application.
How to Apply for a Subsidy in 2025
The application process has become more accessible thanks to electronic services, but there is still an option to submit an application offline.
Online Application
Documents can be submitted through:
– the “Diia” portal
– the Pension Fund of Ukraine website
– email to the social protection department
Necessary steps:
- Register or log in to the system
- Fill out the application and income declaration
- Upload copies of documents
- Receive confirmation of application acceptance
Offline Application
Documents can be submitted:
– at a Center for Administrative Services (CNAP)
– at the social protection department
– via an authorized community representative
Required Documents
– Application for subsidy assignment
– Income declaration
– Copies of passport and tax identification number (TIN)
– Housing ownership or lease documents
– Income certificates (if needed)
– Family composition certificate
Which Income Is Considered When Granting a Subsidy
When calculating eligibility for subsidies in 2025, the following incomes are taken into account:
– wages, pensions, social payments
– income from entrepreneurial activities
– rental income, dividends, interest
– assistance regularly provided by other persons
Not considered:
– one-time assistance (e.g., “eSupport” program)
– alimony payments
– charitable assistance
Reasons for Subsidy Denial
Even if income is low, subsidies may be denied. The most common reasons:
– lack of registered place of residence
– errors in the income declaration
– outstanding debts
– purchases over 100,000 UAH
– residence abroad for more than 60 days without official confirmation
Comparison of Subsidy Conditions 2024 vs. 2025
| Criterion | 2024 | 2025 |
|---|---|---|
| Document submission | Via CNAP or Pension Fund (PFU) | Via CNAP, PFU, “Diia” |
| Mandatory payment share | 15% | 10–12% |
| Income verification | Separate databases | Unified registry + automatic analysis |
| Purchases over 100,000 UAH | Might not affect | Taken into account mandatorily |
| Subsidy assignment date | From month of application | From application month or season start |
| Data access | Disparate databases | Integrated digital system |
Tips for Successful Application
- Prepare documents in advance and check their validity
- Fill out the application carefully, avoiding mistakes
- Save electronic copies of all submitted documents
- Monitor notifications in “Diia” or via email
- Do not conceal income — this will lead to denial or subsidy recovery
Utility subsidies remain an important tool of state support for the population in 2025. Thanks to simplified application procedures, automatic income verification, and the possibility of submitting applications online, obtaining a subsidy has become easier. At the same time, control over expenses and income sources has been strengthened, so honesty and carefulness in document submission are important. All citizens in need have a chance to receive assistance if they meet the criteria and apply in time to social protection authorities.
Earlier we wrote about how to save money on apartment renovation in 2025.