For banks, the issue of ensuring the necessary level of control when making credit decisions remains relevant, in particular, in terms of identifying and controlling risks. Using I&I can speed up these processes and improve their quality. This was noted by First Deputy Chairman of the NBU Ekaterina Rozhkova.
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“Technology is becoming a determining factor of competitiveness in the retail segment, because for to attract customers, services must be fast, convenient and of high quality. The experience of developed countries proves the effectiveness of financial institutions using AI not only for scoring and organizing the work of call centers,” says Rozhkova.
According to her, AI can help banks when concluding contracts with clients and verifying documents, which will improve the quality and accuracy of complex processes. AI can also be a powerful tool for modeling future customer needs.
